SellerHintSellerHint for Mac
Setup, catalog, product details, orders, marketing, schedule, inventory, messages and settings.
Documentation
SellerHint documentation
Search the guides, choose your product for setup and platform-specific help, or browse the general documentation shared by SellerHint for Mac and SellerHint Web.
Search article titles and summaries across both products.
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SellerHint Web
Documentation for the separate browser-based product. Only confirmed functionality is documented.
General documentation
These guides apply to both SellerHint for Mac and SellerHint Web. For installation, account, billing and storage instructions specific to your product, use the product choices above.
Start here
- What is SellerHint?
SellerHint is operational software for eBay sellers. This article explains what it does, what it deliberately does not do, and how the two products differ.
- Choose SellerHint for Mac or SellerHint Web
How to decide which product fits your setup, and what each one currently offers.
- SellerHint product status
Where each product is in its release cycle and what that means for you.
- Core SellerHint concepts
The five ideas that explain most of the product: product records, store scope, local save, remote update and marketplace identity.
- Product record versus live listing
Why SellerHint separates your product information from the listing that exists on eBay.
- SellerHint glossary
Definitions for the terms used throughout the product and documentation.
- Supported eBay marketplaces
Which eBay marketplaces SellerHint supports.
- Current limitations
An honest list of what SellerHint does not do today.
Connect eBay stores
- Connect an eBay store
Authorise the eBay account you want to manage.
- Permissions requested by SellerHint
Understand the approval screen before connecting.
- Connect multiple stores
Keep each eBay account in its own store context.
- Store identity and marketplace context
Check which seller account and marketplace an action belongs to.
- Reauthorise an expired connection
Restore access to an existing store.
- Disconnect a store
Remove a connection after reviewing its local data choices.
- Revoke SellerHint access on eBay
Withdraw marketplace authorisation from your eBay account.
- What happens after disconnection
Understand what is retained and what stops updating.
- Marketplace account deletion requests
Distinguish eBay account closure from SellerHint data requests.
- Store data separation
Keep each store’s values and marketplace history separate.
Case Center
- Case Center overview
Review return requests and Item Not Received cases, message buyers, accept returns and issue refunds — and know which actions still belong on eBay.
- Respond to a case
Review the case before confirming a response.
- Open a case on eBay for refunds and escalation
Continue unsupported case work on eBay.
Mac and Web
- Mac and Web separation
Exactly what is and is not shared between the two products.
Privacy and security
- Protect buyer personal information
Use buyer details only for the relevant order or case.
- Order data retention
Review retention according to the product and data type.
- How SellerHint handles data
Distinguish local records from hosted services.
- eBay authorisation explained
Approve marketplace access without sharing your password.
- What SellerHint processes remotely
Know when work passes through hosted services.
- Store isolation and privacy
Check store context before viewing or sharing information.
- Buyer data
Handle customer information within its selling purpose.
- Diagnostic logs
Review support information before sharing it.
- Data export
Request a copy of relevant personal information.
- Account deletion
Separate account removal from other product actions.
- Report a security issue
Report a security concern without exposing live secrets.
- Submit a privacy request
Tell us which product and information your request concerns.
- Collect diagnostics safely
How to give support what it needs without sending buyer information it does not need.
Troubleshooting
- Troubleshoot connection errors
Check the selected account before reconnecting.
- Authorisation errors
Restore authorisation for the existing seller account.
- Contact support
Send enough context to investigate the problem.
- Current service incidents
Check a suspected outage without assuming its cause.