Resolving a case from Case Center
ResearchingShared platformCase Center
Problem: You can now read and reply to a case in SellerHint, but resolving one — refunding, escalating, accepting or declining a return, closing it — still means going to eBay at the point where speed matters most.
What it would give you: Finish a supported case without leaving the workspace where you noticed it, with the same review-before-send discipline used elsewhere.
Current scope
- Understanding which resolution actions can be performed reliably through the marketplace interfaces available
- Designing a confirmation step so a refund is never a single accidental click
Excluded
- Responding to a case is already available and is not part of this item
- Refunds and money movement are the hardest part and are not committed to
Last updated 2026-08-12
Create marketing campaigns from SellerHint
ReleasedShared platformMarketing
Problem: Campaigns could be reviewed in SellerHint but had to be created on eBay, so setting one up meant leaving the workspace and losing context.
What it would give you: Create a campaign against the store you are already working in, using the exact item identity.
Current scope
- Campaign creation for a single connected store, in both products
Excluded
- Cross-store campaign creation is not planned
- Budget optimisation and bid automation are not in scope
Last updated 2026-08-12
Marketing performance reporting
ReleasedShared platformMarketing
Problem: Judging whether a campaign is working meant exporting reports from the marketplace by hand.
What it would give you: Review campaign performance next to the listings and orders it relates to.
Current scope
- Performance figures the marketplace returns, presented per store, in both products
Excluded
- Attribution modelling and forecasting are not in scope
- No projection or estimate of future sales is produced
Last updated 2026-08-12
First release of SellerHint Web
In progressSellerHint WebSellerHint Web
Problem: Sellers who are away from their Mac have no way to review orders, messages or inventory in SellerHint.
What it would give you: Browser-based access to a defined subset of seller operations, as a separate product.
Current scope
- A separate account system, backend, database and storage
- A confirmed initial feature set, published before launch rather than assumed
Excluded
- No synchronisation with SellerHint for Mac is included
- Multiple users on one workspace is not included
- Feature parity with SellerHint for Mac is not the goal of a first release
Last updated 2026-08-12
More than one person on one SellerHint account
Not plannedShared platformShared platform
Problem: Small teams sometimes want to split order and message work between people.
What it would give you: Not applicable while this remains out of scope.
Excluded
- Not planned for either product. There are no seats, roles or permissions.
- SellerHint Web is priced per account precisely because there is no seat model behind it.
- Sharing one set of credentials between people is not a supported way to work around this.
Last updated 2026-08-12
A data path between SellerHint for Mac and SellerHint Web
Under considerationShared platformShared platform
Problem: Sellers reasonably expect two products from the same brand to share information, and today they share nothing.
What it would give you: A defined, reviewable way to move product information between the two products.
Current scope
- Understanding what sellers actually need to move, and in which direction
- Establishing what a safe boundary between two separate backends would look like
Excluded
- No synchronisation exists today, in either direction
- Automatic or continuous synchronisation is not assumed to be the answer
- Shared accounts and shared subscriptions are not part of this item
Last updated 2026-08-12
Support for marketplaces other than eBay
Not plannedShared platformShared platform
Problem: Some sellers list on more than one marketplace and manage each one separately.
What it would give you: Not applicable while this remains out of scope.
Excluded
- SellerHint is currently centred on eBay seller operations
- No other marketplace is supported, and none is being built
- SellerHint should not be described as a multichannel platform
Last updated 2026-08-12
Complete the documentation set
In progressWebsite and documentationDocumentation
Problem: The documentation taxonomy is defined but many articles are still planned rather than written, which leaves gaps at exactly the points where a new user needs help.
What it would give you: Every workspace has a written article covering setup, expected result, limitations and troubleshooting.
Current scope
- Writing the planned articles listed in the documentation taxonomy
Excluded
- Articles for planned features stay unpublished until the feature ships
Last updated 2026-08-12
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