SellerHintBoth products
Collect diagnostics safely
How to give support what it needs without sending buyer information it does not need.
A good diagnostic report shortens a support conversation considerably. It should contain enough to reproduce the problem and nothing more.
Include
- What you were trying to do, in one or two sentences
- What you expected to happen
- What actually happened, including any exact error text
- The steps that reproduce it
- Your product and version, and your macOS version or browser
Remove first
Never send
- Passwords of any kind
- OAuth tokens or refresh tokens
- API keys or secret keys
- Full payment card numbers
- Unredacted customer documents