Both products
Reauthorise an expired connection
Restore access to an existing store.
- Open the existing store in your product’s connection settings.
- On Mac, use Reconnect, or Connect if the store is not currently connected. A restored store may show Authorize Store.
- Complete eBay authorisation with the same seller account.
- Return to SellerHint and check the account and connection status.
Reconnect the existing store rather than creating a duplicate. On Mac, Test eBay Connection checks access. If it still fails, note the exact error and contact support.