1. Open the existing store in your product’s connection settings.
  2. On Mac, use Reconnect, or Connect if the store is not currently connected. A restored store may show Authorize Store.
  3. Complete eBay authorisation with the same seller account.
  4. Return to SellerHint and check the account and connection status.

Reconnect the existing store rather than creating a duplicate. On Mac, Test eBay Connection checks access. If it still fails, note the exact error and contact support.

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