Every feature in SellerHint Web

Sales performance

See total orders and total revenue for Today, the last 7, 30, 90 or 180 days. Switching timeframe reworks every figure on the page, so you can compare a slow week against a strong quarter without exporting anything.

Sales history

A chart of orders and revenue across the selected timeframe, so seasonal patterns and sudden drops are visible at a glance rather than inferred from a list of orders.

Top listings

Your best-performing eBay listings ranked by revenue, each with the product, SKU, order count and revenue earned. The fastest way to see what is actually carrying the business.

Top customers

Buyers ranked by total order revenue for the timeframe, with their order count and total spend, so repeat customers are easy to recognise.

Store-level reporting

Review the dashboard across every connected store at once, or narrow it to a single store. Figures from different stores are shown separately and never merged.

Action notifications

Counters for out-of-stock products, cases awaiting a reply, listings ending soon, unread messages and tracked products running low. Selecting one opens the part of SellerHint where you can deal with it.

Out-of-stock listings

Every product sitting at zero quantity, with SKU, listing name, store, status and quantity — so nothing quietly stops selling while still occupying your catalog.

Stalest listings

The oldest listings that have not produced a matched sale. Most dashboards only show winners; this points at the products that may need repricing, promotion or a better listing.

Track inventory

Choose which SKUs to watch and set a low-stock threshold for each one. Tracked products appear here the moment they reach or fall below your limit — before the stock runs out, not after.

Low-visibility listings

The connected eBay listings receiving the fewest impressions in the timeframe, with impressions, views and watcher counts where eBay supplies them, to help identify products that need optimisation.

Direct listing access

Every dashboard card offers a View All Listings option that opens exactly those products in the Listing Catalog, so a finding turns straight into work.

Centralised order list

Imported eBay orders from all connected stores in one place, so checking what came in overnight does not mean signing into each store separately.

Store filtering

View orders from every connected store together, or narrow the list to a single store when you need to focus.

Order search

Search by order number, SKU, product title and related order information to find a specific order immediately.

Order filters

Filter the order list by store and by order status to isolate what needs attention.

Customisable order table

Choose which columns appear and arrange them how you work: images, quantity, title, SKU, store, customer, order number, amount and status.

Resizable columns

Adjust supported column widths for a compact overview or a detailed working view, and SellerHint remembers your choice.

Bulk order selection

Select one order, several, a range, or everything visible — for printing documents or working through a batch.

Order details

Buyer, store, date, total, payment status and fulfilment progress for the selected order, on one screen.

Customer information

The buyer’s name, eBay username and shipping address, plus email and phone number where eBay supplies them. Treat it as personal data.

Fulfilment information

Buyer-selected shipping service, order date, payment method, carrier, shipment status and tracking number — kept as separate values, because that is where fulfilment mistakes start.

Tracking tools

View tracking information and copy the tracking number straight from the order, without retyping it.

Ordered items

Every item in the order with product image, title, SKU, quantity, unit price and totals, so packing is checked against the order itself.

Internal notes

Save private notes against an order. They stay in SellerHint and are never sent to the buyer or the marketplace.

Invoices and packing slips

Export selected orders as invoice or packing-slip PDFs, in a batch, ready for printing.

Individual invoice printing

Create or print an invoice for the order you are looking at, without leaving it.

Order refresh

Pull recent order information from connected eBay stores on demand, so you are never waiting on a schedule.

Campaigns

Campaign management

View and manage Promoted Listings Standard campaigns for each connected eBay store, scoped to one store at a time so campaigns never cross over.

Advertising eligibility

See whether the selected store is eligible for the supported eBay advertising programme before you start planning a campaign.

Campaign list

Campaign name, status, number of promoted listings, campaign type and default ad rate together in one table.

Create campaigns

Create a Standard cost-per-sale campaign with a name, marketplace, start date, optional end date, default ad rate and your chosen listings — without leaving SellerHint.

Campaign performance

Impressions, clicks, attributed sales and click-through rate for the selected campaign, next to the listings the campaign actually contains.

Campaign settings

Review campaign ID, marketplace, funding model, targeting method, start date and end date for any campaign.

Promoted listing membership

See exactly which listings are in a campaign, with SKU, eBay item number, status and ad rate — using the exact marketplace item identity, so similar titles are never confused.

Add listings to campaigns

Select eligible live eBay listings and add them to an existing campaign by their eBay Item ID.

Remove listings from campaigns

Take products out of a campaign without ending or affecting the underlying eBay listings.

Offers to Buyers

Eligible listings

See which live listings can receive private offers through eBay, so you are not guessing at eligibility.

Offer discounts

Choose a discount between 5% and 99% off the current listing price.

Offer quantity

Set how much quantity is available through the offer.

Optional buyer message

Add a custom message of up to 2,000 characters to accompany the offer.

Batch confirmation

Review and confirm the selected listings before any offers are sent, so a batch is never dispatched by accident.

All listings schedule

Review live, scheduled and GTC Guard-related listings for the selected store in a single view.

Scheduled listings

See queued listings and scheduled starts that are still waiting to go live.

Ending soon

Find live listings with a known end date in the next 30 days, before sales stop without an obvious cause.

GTC Guard overview

See which listings GTC Guard is monitoring or has recorded for a future relist workflow.

Schedule search

Search by title, SKU, store, listing type, status, dates or GTC Guard state to find a specific scheduled item.

Store selection

Review the schedule for one connected eBay store at a time, keeping stores distinct.

Schedule details

Product image, SKU, title, quantity, store, listing type, start date, end date and whether GTC Guard is enabled.

Pagination

Work through large schedules with adjustable page sizes.

SKU-based inventory management

Inventory is organised by exact SKU, so the same product is recognised across connected stores without guesswork.

Master store

Nominate one connected store as the source of truth for inventory quantity.

Target stores

Choose which other stores should receive available quantities from the master store. Stores you do not enable are untouched.

Quantity synchronisation

Synchronise quantities from the master store to enabled target stores. Quantity only — titles, prices and descriptions are not part of it.

Linked SKU view

See which SKUs are connected to listings in two or more stores.

Unlinked SKU view

Identify SKUs not yet linked across multiple stores, so gaps in your setup are visible rather than silent.

Inventory search

Search the inventory workspace by SKU.

Account filtering

View inventory across all connected eBay accounts, or for one selected account.

Store visibility

See which stores are associated with each SKU.

Last-synced status

Review the most recent synchronisation status for every SKU, including where a run did not complete.

Track inventory

Turn inventory monitoring on or off for individual SKUs.

Custom low-stock thresholds

Set a different low-stock limit for every tracked SKU. These thresholds feed the Track Inventory section and the alert counter on the dashboard.

Manual inventory sync

Start a synchronisation run yourself, from the Inventory Sync workspace.

Reusable listing profiles

Create product and listing profiles you can load whenever a similar product comes in, so recurring setups are entered once.

Profile search

Search your saved profiles by their supported product information.

Create, rename and remove profiles

Manage the profile library freely. Changes here never touch live marketplace listings.

Save as new or existing profile

Save a product setup as a new profile, or update one you already have.

Product images

Add multiple images, drag files into the gallery, choose the main image, preview at a larger size and remove what you do not need.

Listing settings

Prepare the eBay store, marketplace, primary and secondary categories, item location, listing format, duration, condition, store categories, item link and business policies.

Product overview

Enter SKU, price, quantity, title, optional subtitle and a rich product description.

Rich description editing

Write formatted product descriptions and apply reusable description templates for a consistent look.

Item specifics

Complete required item specifics, add optional ones, create custom fields and validate the product information before it goes anywhere.

Product variations

Build products with variation options, variation SKUs, individual prices, quantities, identifiers, costs and variation-specific images.

Item disclosures

Record safety and quality disclosures for products sold to buyers in supported regions.

SellerHint-only product details

Save storage location, storage bin, item cost, shipping cost, supplier, private notes, inventory-tracking preferences and GTC Guard preferences. None of it is sent to eBay or shown to buyers.

Save as listing profile

Turn a completed product setup into a reusable profile in one step.

Save as draft

Save the product locally to finish or review later in Listing Drafts. Creating a product record does not create an eBay listing.

Browsing and finding

Central product catalog

Browse and manage your complete local product catalog from one workspace.

Store-specific catalogs

Open a connected store from the sidebar to see the catalog scoped to that store alone.

CSV product import

Import one or more CSV files into the catalog through Add Products.

Catalog search

Search using All, Title or SKU modes, depending on what you actually know.

Advanced listing filters

Filter by store, duration, listing type, marketplace, status, store category, eBay category, Best Offer, images, subtitle, inventory, business policies, description template, dates, price, weight and more.

Saved filter rules

Save filter combinations you use often, and clear or reapply active filters in one action.

Sortable listing table

Sort supported columns and review products in a structured catalog table.

Customisable columns

Choose which columns appear and arrange them in the order you want them.

Compact and extended views

Use a split view with Product Details beside the catalog, or expand the catalog into a wider table when you need the columns.

Detailed listing data

Columns include image, title, SKU, item number, item link, stores, marketplace, category, format, condition, available and sold quantity, duration, views, promoted status, watchers, questions, bids, offers, pricing, shipping, dates and listing status.

Flexible selection

Select individual products or many at once using checkboxes, Shift selection or Command selection.

Pagination

Choose 50, 100 or 200 rows per page to suit your catalog.

Editing products

Product details editing

Edit images, listing settings, overview information, description, item specifics, disclosures, variations and SellerHint-only details without leaving the catalog.

Store-specific product tabs

View and edit your local product record separately from the information each connected store uses, so one store’s values never leak into another.

Local and store saving

Save changes locally as often as you like. For supported live eBay listings, title, quantity, price and description changes can also be sent to the selected store — a separate, deliberate action.

Safe product removal

Permanently remove local products, with deletion blocked while a selected product is still connected to a live marketplace listing.

Control Center

Control Center

Run operations on the products you have selected from a configurable side panel, without losing your place in the catalog.

Bulk editing

Change item condition, or find and replace text across the titles or descriptions of selected listings.

Bulk description templates

Apply a reusable description template across every selected product at once.

GTC Guard rules

Apply default or custom no-sale and relist timing rules to selected listings. On Mac, enabled GTC Guard work can end and relist eligible listings while the app is running and connected; marketplace restrictions and fees apply.

eBay-to-app updates

Pull quantity, price, title, description, full listing information or images from eBay for the products you selected.

App-to-eBay updates

Send supported product changes to eBay, choosing whether to include image updates. Results are reported per listing, including partial failures.

Draft library

Every locally saved listing draft in one workspace.

Draft search and filters

Search drafts and apply the same advanced listing filters used in the catalog.

Draft table

Review each draft’s image, SKU, title, quantity, price and status at a glance.

Draft editing

Open a draft and continue with its images, listing settings, description, item specifics, variations, disclosures and internal details.

Save draft changes

Update a draft while keeping it separate from the main catalog.

Local readiness check

SellerHint checks required fields before publication. In the Mac app, Publish Listing is a separate confirmed marketplace action; validation alone does not publish.

Bulk draft selection

Select several drafts for removal or supported Control Center operations.

Draft Control Center

Apply local bulk item-condition changes, text replacement and description templates across selected drafts.

Remove drafts

Delete draft records and their managed draft image folders. Live eBay listings are unaffected.

Pagination

Choose 10, 25 or 50 drafts per page.

Multi-store eBay inbox

Import and manage buyer and marketplace messages from every connected eBay store in one inbox.

Message folders

Inbox, From Members, Unread from Members, From eBay, Unread from eBay and Sent, so the queue stays manageable.

Message search

Search saved conversations and messages.

Store filtering

View messages from all stores together, or from one connected store.

Conversation list

Sender, subject or product context, date and unread count for every conversation.

Conversation threads

Incoming and outgoing messages read together in order, so the history is clear before you reply.

Buyer and store identification

Every message clearly shows who sent it and which store received it.

Product and order context

Related product image, title, eBay item number, order number, order date, quantity and order total shown alongside the conversation when available.

Message attachments

View supported attachments and open image previews without leaving the thread.

Reply to buyers

Write and send replies from inside the conversation.

Reply attachments

Attach supported images to outgoing replies.

Quick replies

Build reusable reply templates and insert them into responses, for the questions you answer constantly.

Message status

See the delivery state of outgoing messages — sending, sent, unknown or failed — rather than assuming it arrived.

Bulk mailbox actions

Mark conversations read or unread, and archive or delete supported modern eBay conversations, in bulk.

Message refresh

Retrieve current conversations from connected eBay stores on demand.

Reviewing cases

Centralised buyer cases

Review return requests and Item Not Received cases across all connected eBay stores, instead of discovering them late in the marketplace interface.

Case filters

View All, Open, Closed, Return Request or Item Not Received cases.

Case search

Search saved cases and filter them by store.

Case status and deadlines

See whether a case is open or closed, whether seller action is required, and the response deadline eBay has set.

Product and order details

Product image, title, SKU, quantity, item number, order number, buyer, store, amount, reason, requested outcome and request date, together on one screen.

Case timeline

The recorded history of actions and messages for the case, in order.

Case tracking

Carrier, tracking number, shipment date, delivery date and delivery status where the carrier has supplied them.

Acting on a case

Live action availability

SellerHint checks which actions eBay currently allows before enabling them, so you are never offered a button that will fail.

Message buyer

Send a case-related message whenever eBay makes that action available.

Accept return

Review and approve an eligible return request.

Issue full refund

Review and issue a full refund where eBay permits it for the selected case.

Offer partial refund

Enter and review a partial-refund offer when the case supports one.

Confirmation protection

Financial and irreversible case actions require a review and confirmation step before submission. A refund is never one accidental click.

Open on eBay

Open the case on eBay for anything that must be completed or reviewed there, such as escalation or closing a case.

Reusable listing templates

Create and manage templates that give your product descriptions a consistent appearance across the catalog.

Header builder

Build reusable content that appears before each individual product description.

Automatic product description placement

SellerHint keeps a protected area in the template and inserts each product’s own description into it, so the template and the product content never overwrite each other.

Footer builder

Build reusable content that appears after the product description.

Rich-text editing

Format headers and footers in the visual description editor.

Reusable template parts

Save header and footer sections independently and reuse them in other templates.

Template library

Create, select, update and remove saved templates from one place.

Description template application

Apply a saved template to a product from Product Details, or to many products at once through Control Center.

Store navigation

Connected stores appear directly in the SellerHint sidebar.

Store-scoped listings

Selecting a store opens a Listing Catalog limited to the products associated with that store.

Import reminder

If a store has no imported listings yet, SellerHint points you at the right Product Import setup rather than showing an empty screen.

Store-specific product information

Maintain different titles, prices, descriptions, policies, images and live listing information per store, without changing another store’s version of the same product.

General

Appearance

Choose the application theme, interface density, text size, accent colour and visual-effects preference.

Stores

Multiple store management

Add, select, rename, reconnect, test and remove eBay store connections.

eBay account connection

Connect an eBay account through SellerHint’s secure authorisation window and test the connection at any time.

Invoice business address

Save the business address that appears on exported invoices.

Inventory roles

Choose the master inventory store and enable which other stores receive synchronised quantities.

Product import

Load active eBay listings, preview the matches, and decide which should be linked to existing products and which imported as new ones. Nothing is merged without your instruction.

Exact match options

Match imported listings by exact normalised SKU or exact normalised title.

Conflict review

Matched, unmatched and conflicting listings are kept apart so you can review each group before linking or importing.

Variation awareness

Parent and variation SKU differences are identified during matching, which is where import conflicts usually come from.

Listing options

Listing defaults

Set the default marketplace, store, category, item location, listing format, duration and condition for new products.

Catalog preferences

Choose the default catalog layout, table preset, sorting, rows per page, title wrapping, remembered column widths and Control Center behaviour.

Product details preferences

Choose the opening store tab, remember expanded sections, show empty optional fields, validate while typing and confirm destructive changes.

Image preferences

Choose the default primary image, preserve aspect ratios, resize newly imported images and convert them to JPEG.

Business policies

Shipping policies

Refresh your eBay shipping policies, or create locally managed policies for use in listing dropdowns.

Payment policies

Refresh and manage store-specific payment policies.

Return policies

Refresh and manage store-specific return policies.

Default policies

Choose a default shipping, payment and return policy for each store.

Policy details

Review profile names and policy IDs, and edit or remove locally created policies.

Sync

Independent automatic schedules

Enable separate automatic schedules for Messages, Case Center, Orders and Inventory Sync — each one on its own.

Flexible intervals

Run an enabled feature every 5, 15 or 30 minutes, or every 24 hours, while SellerHint is open.

All-store background updates

Message, case and order schedules update every connected store. Inventory Sync follows your configured master and target setup.

Opt-in control

Every automatic schedule is off by default and enabled independently.

Automation and alerts

Background refresh

Control listing refresh at startup, automatic refresh timing, and a global pause for all background activity.

Synchronisation notifications

Choose notifications for all synchronisation results, failures only, or none at all.

Listing alerts

Get alerted when listings are ending soon or scheduled listings are published.

Message reply copies

Choose whether to request an email copy of outgoing eBay message replies.

GTC Guard defaults

Set the default no-sale period and relist delay used when applying GTC Guard rules.

Data and support

Layout reset

Reset the catalog layout, the Product Details layout, or every saved layout.

Preference reset

Restore application preferences without deleting stores, account connections, listings, drafts, managed images or local databases.